How to create a new ticket?
Publisher: Psychz Networks, September 18,2017This article will guide you through the process of creating a new support ticket. Please follow the following steps.
# Please visit the following URL in your web browser and login to our "create ticket page" using the User Id and Password provided to you.
https://www.psychz.net/dashboard/client/web/ticket/create
- Step 1: Select Department
- Step 2: Create Subject
- Step 3: Select Ticket Prioprity
- Step 4: Select your Server Service
- Step 5: Create Query/Complaint
- Step 6: Attachments
- Step 7: Adding secured content
- Step 8: Create
# On the "Create a New Ticket" page, you will find the following options.
Please select the Department name in accordance with the ticket you want to create. You can choose either of the following options.
- Psychz Remote Hands
- Psychz Support
- Psychz Sales
- Psychz Billing
Write the subject of the ticket in brief to give an idea of the issue you are facing.
Priority indicates the significance of the ticket. You can mark the priority as "high" if the issue is critical and has to be resolved on an urgent basis. Otherwise, the priority can be set to "low".
You can select the server service among multiple options that are related to your ticket.
On the message dialog box, you can write the details of your issue which the technical experts can read and take actions swiftly.
Any screenshots, files or other data related to your issue that you wish to share can be uploaded by clicking on the "Choose File" option.
Secure Area is a distinguishing feature that enables you to share the confidential data that you want to be protected in encrypted form. This data will only be accessible to the concerned parties and no other can access the data. You can also upload files using the "Secure Attachment" option.
8. Click on the "Create" Button to create the ticket.
You will receive a confirmation once the ticket has been created. Someone from our team will revert on your query as early as possible.